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FAQ's

When will my order ship?

All orders are processed within the next day. You’ll receive a tracking number once your order ships.

 

 

How long does shipping take?

Standard shipping typically takes 3–7 business days depending on your location. You can select express options at checkout if needed.

 Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered. 

 

 

Do you ship internationally? 

Shipping times may vary based on location, customs, and carrier service.

Standard International Shipping: 7–14 business days

Express International Shipping: 3–6 business days

Delays may occur due to customs processing or local courier schedules.

Once your order ships, you’ll receive a tracking number to stay updated every step of the way.

 

 

How do I know what size to order?

 Each product has a size chart included in the description. If you’re unsure, feel free to email us for guidance.

 

 

Do you restock items?

Most pieces are limited edition and may not restock. Sign up for our newsletter to be the first to know about restocks and drops. 

 

 

Return & Exchange Policy

All sales are final.

Due to the limited nature of our drops and streetwear exclusivity, we do not offer returns, refunds, or exchanges unless your item arrives damaged or you received the wrong item.

 

 

Damaged or Incorrect Orders

If your item is defective or incorrect:

    Email us at pof@piecesoffashionclo.com within 48 hours of receiving your package.

    Include your order number and clear photos of the issue.

    We’ll work to replace the item or provide a store credit if eligible.

 

 

Lost Packages

We are not responsible for lost or stolen packages marked as delivered. Please contact the shipping carrier directly. We’ll do our best to assist if needed.

TERMS

Welcome to Pieces Of Fashion. These Terms & Conditions ("Terms") govern your use of our website (the "Site") and the purchase of any products from www.piecesoffashion.com (the "Store"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.


1. General

Pieces Of Fashion ("we", "us", "our") is a luxury streetwear brand offering apparel and accessories for sale. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, and/or merchants.


2. Eligibility

You must be at least 13 years old or have the involvement of a parent or guardian to make a purchase from our Store.


3. Products & Orders

  • All products are subject to availability.

  • We reserve the right to limit quantities, discontinue items, or cancel orders at our discretion.

  • Colors and images of products on the site may differ slightly from the actual items due to screen display differences.


4. Pricing & Payment

  • All prices are listed in USD.

  • We accept major credit cards, PayPal, and other payment gateways as shown at checkout.

  • Prices are subject to change at any time without notice.

  • You agree to provide current, complete, and accurate purchase and account information.


5. Shipping & Delivery

  • Orders are processed within [2-7] business days. Shipping times vary based on location and shipping method.

  • We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided.

  • You are responsible for any customs or import duties that may apply.


6. Returns & Exchanges

  • All sales are final unless stated otherwise. We do not offer refunds.

  • Exchanges may be available for unworn, unused items within [7-14] days of delivery.

  • Customer is responsible for return shipping costs.


7. Intellectual Property

All content on this website — including images, logos, graphics, text, and design — is owned by or licensed to Pieces Of Fashion. You may not copy, distribute, or use any content without our written permission.


8. User Conduct

You agree not to use the site for:

  • Any unlawful purpose

  • To solicit others to perform illegal acts

  • To violate our intellectual property rights

  • To interfere with or bypass security features of the site


9. Disclaimer

This site and our products are provided “as is” and “as available,” without warranties of any kind, either express or implied.


10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products.


11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state of [Your State].


12. Changes to Terms

We reserve the right to update or modify these Terms at any time. It is your responsibility to review them periodically.


13. Contact Us

For questions or concerns, please contact us at: pof@piecesoffashionclo.com

SHIPPING

Thank you for shopping with Pieces Of Fashion. Below is everything you need to know about how we ship our luxury streetwear collections.


Order Processing Time

  • All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

  • During high-volume periods such as collection drops or sales, processing may take longer. We appreciate your patience as we carefully prepare each order.

  • Please note: Delivery times are estimates and begin after your order has shipped, not the date of your order.

Shipping Rates & Delivery Times

 

Shipping Option Estimated Delivery Time Cost
Standard (U.S.) 3–7 business days Calculated at checkout
Expedited (U.S.) 2–3 business days Calculated at checkout
International 7–21 business days Calculated at checkout

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email confirmation with your tracking number. Please allow up to 24 hours for the tracking information to update.


Shipping Restrictions

  • We currently ship to the U.S. and select international countries.

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Customers are responsible for any customs fees, duties, or import taxes required by their country.


Lost, Stolen, or Delayed Packages

  • Pieces Of Fashion is not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.

  • If your package is marked delivered but you haven’t received it, please contact the shipping carrier directly.

  • We recommend using a secure address and tracking your package frequently.


Wrong Address Disclaimer

It is the responsibility of the customer to ensure the correct shipping address is entered. If the wrong address is provided, Pieces Of Fashion is not responsible for lost or miss delivered packages.


Contact Us

For shipping questions or concerns, contact our support team at:
pof@piecesoffashionclo.com

RETRUNS

Return & Exchange Policy

At Pieces Of Fashion, customer satisfaction is important to us. Due to the exclusive and limited nature of our collections, we do not offer refunds. However, we do allow exchanges under specific conditions, outlined below.


ALL SALES ARE FINAL

Please carefully review your order before completing your purchase. Once an order is placed, it cannot be canceled, refunded, or modified.


Exchanges

We accept exchanges for unworn, unwashed, and unused items within 7 days of the delivery date.

To qualify for an exchange:

  • Items must be returned in original condition, with tags attached.

  • Items must not show signs of wear, damage, washing, or alteration.

  • The return request must be submitted within 7 days of receiving your order.

We do NOT offer exchanges for:

  • Sale items or discounted items

  • Items returned without prior approval

  • Orders placed with incorrect size selection due to customer error


How to Request an Exchange

  1. Email pof@piecesoffashionclo.com with:

    • Your full name and order number

    • The reason for the exchange

    • The size/item you wish to exchange for (if available)

    • Once your request is approved, you’ll receive return instructions.

    • You are responsible for return shipping costs. We recommend using a trackable service.

    • Once we receive and inspect your returned item, we’ll notify you of approval and ship the new item (if in stock).


Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with clear photos. We will review your claim and send a replacement if approved.


Shipping Responsibility

We are not responsible for:

  • Lost or stolen packages

  • Delays caused by carriers

  • Return packages lost in transit (please use tracked shipping)


Contact Us

For any return or exchange-related inquiries, contact us at: pof@piecesoffashionclo.com

PRIVACY POLICY

PRIVACY POLICY 

Pieces Of Fashion recognizes and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fullfill our obligations under that Act.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.


We recognize that you may have concerns about our collection of your personal information via our website and how we may use that information.

We have implemented this Privacy Policy in order to inform you about how we will collect, store, use your personal information and under what circumstances we may disclose your personal information.

Information we collect from you

From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, under no circumstances will we request or collect any information from you that may disclose your:

  • political, religious or philosophical beliefs or affiliations;
  • health and sexuality;
  • racial or ethnic origin; or
  • criminal convictions.

 

We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.

 

Personal information via the Website

Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally.

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.

 

Your option not to provide your personal information

Providing us with your personal information is absolutely optional, and whenever it is optional for you to provide us with your personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Privacy Policy.

We may from time to time run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for these purposes. Providing us with this information is absolutely optional to you. However, if you do not provide your personal information to us we may not be able to contact you or give you access to the additional benefits.

You may opt out of these additional communications at any time and can do so by emailing us.

 

Use and disclosure of your personal information

Your personal information, including your e-mail address, will be used for the following primary purposes:

  1. to process and finalise orders made via the Website;
  2. to ensure the proper functioning of the Website; and
  3. to assist Pieces Of Fashion with our marketing, planning, product development and research requirements.

We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:

  • to ensure the proper functioning of our business and the Website
  • to communicate promotional offers and special events to you;
  • where the law requires us, or authorises us to do so; or
  • where you have given express consent to us for a prescribed purpose.

 

We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information.

We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.

Please note that no information transmitted over the Internet can be guaranteed to be 100% secure. However, we will endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.

 

Accessing, correcting and updating your information

You have the right to access the information that you provide to us.

We reserve our right to modify or amend this Privacy Policy at any time. Should any significant amendments occur, notification would be provided by publication on the Website.

SPAM STATEMENT 

Pieces Of Fashion is committed to observing and complying with its obligations at all times under any relevant Spam legislation and regulations in any subject country.

For the purpose of this Spam Statement, the term ‘subject country’ means the country from which you access our website.

 

We assure you that:

  • we have crafted an internal policy to educate staff and implement clear guidelines and rules in relation to the dissemination of commercial electronic messages;
  • you may at any time unsubscribe from any mailing list to which you have previously subscribed. If for any reason there appears to be no facility to unsubscribe from the mailing list, please send an email advising us of your wish to unsubscribe; and
  • we will not use address-harvesting software for any reason whatsoever.

 

To assist us to combat spam, we request your assistance with the following:

  • If you receive an unauthorized commercial message, which appears to originate from a Pieces Of Fashion email address, please assume that it has been sent in error and notify us immediately on the above contact details;
  • Please ensure that you unsubscribe from any of the Pieces Of Fashion mailing lists if you decide that you no longer wish to receive electronic commercial messages from Pieces Of Fashion or its contracted third parties; and
  • Please notify us of any changes to your personal details or cancellation of your email address so we can update our records.